FAQs
Find answers to the most common questions about our products, shipping, returns, and payments. If you need further assistance, feel free to contact our support team.
Ordering & Shipping
How long does shipping take?
How long does shipping take?
Orders are processed within 1–2 working days. During this time, we carefully inspect, prepare, and package your items before dispatch.
Estimated delivery times:
United Kingdom: 5-8 working days
International: 5-10 working days
Do you offer express delivery?
Do you offer express delivery?
Yes, express shipping options are available at checkout for faster delivery.
Can I track my order?
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
Do you ship internationally?
Do you ship internationally?
Yes, we offer worldwide shipping.
Payment & Security
What payment methods do you accept?
What payment methods do you accept?
We accept all major payment methods, including:
Visa, Mastercard, Klarna, Apple Pay, and more.
Is my payment information secure?
Is my payment information secure?
Yes. All transactions are protected with SSL encryption, ensuring your personal data remains safe.
Can I pay in instalments?
Can I pay in instalments?
Yes. You can choose Buy Now, Pay Later options such as Klarna at checkout.
Why was my payment declined?
Why was my payment declined?
Payments may be declined due to:
- Insufficient funds
- Incorrect card details
- Bank security checks
Please try another payment method or contact your bank for assistance.
Returns & Exchanges
What is your return policy?
What is your return policy?
You may return items within 60 days of delivery, provided they are unused, unworn, and in original packaging, for a full refund.
Who covers return shipping costs?
Who covers return shipping costs?
At this time, customers are responsible for return shipping costs. This helps us maintain fair pricing and reduce environmental impact.
How do I request a return or exchange?
How do I request a return or exchange?
To start a return, please contact us via email.
We will provide instructions and a return form to include with your package for faster processing.
When will I receive my refund?
When will I receive my refund?
Refunds are processed within 5–7 working days after we receive and inspect your returned item.